My bill from Comcast was $236 this month and that didn’t sit well with me. I have all the movie channels except TMC , 2 DVR HD boxes, and supposedly fast internet. I watch a decent amount of sports and HBO so it’s worth it to me. I truly have no idea how people live without this type of package. I assume they read more or just don’t know what they are missing.
My good friend Evan works Q and A at Comcast. He answers questions which sounds like a pretty needed job at Comcast. Just kidding. QA as quality assurance for their apps. He actually has nothing to do with customer support I only wanted to include a human being to make this my experience more personable.
I called up and got a customer service rep and we were reviewing my package. I asked what my internet speed should be and he said 200mbs. When he said “200mbs”, I spit out my coffee and I wasn’t even drinking any. I did a speed check while we were on the phone and it was 2.0. I moved on to demanding that he discontinue my modem rental fee as I’ve been paying for 3 years and I have to had purchased it at this point. He was giving me a hard time so I told him that I was done talking to him and I want to be transferred. He asked if I would like technical or retention first. I said what the hell does it matter, give me technical suppor.
Technical was going through my account and told me there was an ingress on my account. I was like what the fuck is that? She said that it was put on there on April 17th. I asked what year? She mildly laughed and said she would have to get a rep out to me which we scheduled for Friday. I then asked for her to patch me to retention which she did.
When the new rep got on she said they can give me the same promotion without the sports package, which I only want for Red Zone, for $164 which is $20 less than my current bundle. Then I said this to her, “If you ordered a sandwich at a restaurant, and I gave you half a sandwich, you wouldn’t pay full price, this is what is happening with my internet speed. I’m paying for 200, and your giving me 2, I would like some compensation.” She was only doing her job and gave me a $40 credit which even though minimal, at least admits they are wrong.
All that being said, it took 50 minutes, I shaved about 30 bucks a month off my bill, got the new modem and X1 boxes, and have a technician to make sure I’m getting what I pay for. If I don’t make this call, I’m sitting here in the stone age waiting 3 minutes for this blog to post.