A portrait of me after talking with Verizon 8 times.
I had glanced at my phone a couple of times during the torrential downpour during the 104.5 concert and I believe this cause my phone to incur some mild water damage. It is still operable but I have to push the lock key in very hard for the screen to light up. This left me with the idea that it was time for a new phone. I’ve seen Ck4 work magic with AT&T a few times before and wondered how hard could it really be. The upgrade on my account was exactly 1 year away so that dropped that option of making it easy. The next step was understanding my options before I threatened to leave and hopefully get Verizon to wilt to my pressure of terminating my contract.
Option 1 – Leave Verizon, pay $230 to get out of Verizon, move to AT&T where they’d set me up with the same plan I have currently (more data actually) and give me a Samsung Galaxy III (not even a 4 and red) for free.
Option 2 – Stay with Verizon and pay full retail price for a Samsung Galaxy III which was $599 and had pre-owned options at $399.00.
Option 3 – Get Verizon to sell me a phone at the discount price of 199.99 which would be the same as using my upgrade that I didn’t have.
I also called Verizon and understood that they would set up new members with a Galaxy III for $150 and a $50 dollar rebate making the phone I wanted 100 bucks. Next I called Verizon explaining that my best option at this juncture was to pay 230 dollars and move to AT&T because the prices for a new phone they were offering me were unreasonable. My hopes were that they’d settle for option 3 after I explained to them all the variables. I went through their website chat representatives, their retention department 4 times, and any other possible means I could think of and I couldn’t get one person to relent and SELL me a phone at a discounted rate. I’m a smidgen away from actually cancelling and paying the $230 for a new phone and moving with AT&T. My @Verizon email address still exists and I get the phone I want for $230 + $36 activation fee = $266 dollars compared to $599.00. I’m not a spring chicken on the phone either and I swear these people are trained to be impossible to work with. I had one woman actually schedule a disconnect for my line. After trying 5 times to talk to reps I eventually decided to take a break from the beating and reconsider my options. Any suggestions?
Keep asking for a manager. The scum they make u argue with for the first 2 hours can’t do anything anyway. I cracked my screen and they wouldn’t fix it under warranty because the crack was bigger than two inches. My argument was they needed to replace the entire screen regardless the fuck does it matter whether there is 1 crack or 100. I just kept asking for a manager and saying I don’t want to talk to you. Eventually got a manager, explained the issue and she instantly was just like yeah we can fix it for u broseph
Awesome picture but where are your arms? I’d call their bluff. Even if they follow through, if they aren’t willing to budge an inch I’d jump ship and take your business elsewhere.
I made that in paint and my idea to make the arms was to draw a line across. It looked really weird and for so reason unbeknownst, I decided no arms would be better because people would questions where they were. The answer is that they are horizontally parallel with the body. I have to pat myself on the back for the mouth even though I did it completely by accident.