Comments on: Response Time = Importance http://www.rnningfool.com/19542/response-time-importance Burning Money Wed, 09 Mar 2016 23:22:36 +0000 hourly 1 https://wordpress.org/?v=6.8.5 By: Brookes http://www.rnningfool.com/19542/response-time-importance#comment-8850 Wed, 09 Mar 2016 23:22:36 +0000 http://www.rnningfool.com/?p=19542#comment-8850 I think Laur is right. Especially for a small business, responding to customer/client concerns or inquiries as quickly as possible is a really easy tool to distinguish the experience you provide from other larger distributors. It also helps to develop more personal relationships with the clients you’re serving.

Of course, the downside is that it can become a slippery slope if the expectations are set high and you can’t always deliver that timely service.

Either way, good to see a business that is always considering how to make the customer experience a better one. For small businesses, doing so is a matter of survival.

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